Utilities

Unrivaled Suite of Communications Offers
With a service as essential as utility provision, the ability to communicate freely, effectively and reliably with customers is paramount. CSG has a long history of empowering utility providers to do exactly that, through our unrivaled suite of communications offers.

Customers need utilities to power their homes–and you need the right solutions to power your business

Automate, consolidate and manage billing communications across any channel.

Optimize your customers’ experience, seamlessly, by leveraging our cloud-based solutions, including:

  • Preference management and multi-channel communications tools for staying in touch
  • Customer self-service IVR applications to present options for an agent-handled calls
  • Personalized SmartVideo support business scenarios.
  • Advanced bill presentment options

With decades of experience, CSG has delivered leading utility-specific solutions to help your business effectively communicate and deliver a great experience for your customers.

“Dynamic messaging allows us to truly manage and target our ad campaigns. And it gives us the flexibility to change messages as often as we like.” – Lincoln Electric System

Check out some of our solutions for Utilities:

  • Interactive Messaging – Inbound and outbound IVR, email, SMS/text to connect with subscribers anytime, anywhere, on any channel
  • Output Solutions – Branded communications the build and strengthen the customer experience