Insights

CSG Insights is a collection of viewpoints and inspiration for service providers competing in the digital world.
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The Future of Connectivity in Telecom

“Predictable” is among the last words you would use to describe the telecom industry. New technologies, business models and competitors are constantly entering the market, making it a chal ...

4 Ways to Measure What Actually Matters to Customers

In this age of customer experience (CX), customers’ perception of your brand trumps everything, and every single interaction can make or break that experience.

Go Back To Basics on Bill Design

As companies move mountains during digital transformation, it’s easy to overlook the basics. They’re overhauling how they interact with consumers using conversational AI, predictive analytics and ...

4 Ways To Help Transform Your Billing Customer Journey 

What Goes Into Delivering a Great Billing Customer Journey?   If you’re in a technical role, functionality like payment processing and invoice generation might be top of mind. If you’re in a mark ...

MWC Session Recap: Knowing the Customer Is Just the Beginning

With the rise of data analytics, marketers work more like scientists than they ever have. On Day 3 of MWC22, the session “Know Your Customer” gathered marketing leaders to talk about how data scie ...

4 Industries That Are Primed for CX Transformation

“Good enough” is no longer good enough when it comes to customer experience (CX). What’s driving that? Partly, it’s an elite few brands that are raising the CX bar high for every company, rega ...