Insights

CSG Insights is a collection of viewpoints and inspiration for service providers competing in the digital world.
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The Future of Service Experience Management (SXM)

By Jim Hare, Vice President and GM Global Field Services Management, CSG   Solving your customers problems are not a single event or action. It is a series of events that happen overtime. The mor ...

Go Back To Basics on Bill Design

As companies move mountains during digital transformation, it’s easy to overlook the basics. They’re overhauling how they interact with consumers using conversational AI, predictive analytics and ...

To Win at 5G, Telcos Must Tame Their Quoting Chaos  

The catalogs of CSP (communication service provider) market offerings are set to explode as new digital services emerge, powered by B2B2X business models. CSPs are well-positioned to capitalize on the ...

The Building Blocks of Next-Generation BSS

The ongoing roll-out of 5G and the continued emphasis on digital transformation are driving broad changes within the telecoms industry as communications service providers (CSPs) evolve into digital se ...

Less Is More: 3 Ways Contextual Notifications Improve CX  

Notification overload: it’s happening. Brands are sending the same message, multiple times, through email, text, voice and social media. They’re trying to move consumers along in their journeys, w ...

4 Ways To Help Transform Your Billing Customer Journey 

What Goes Into Delivering a Great Billing Customer Journey?   If you’re in a technical role, functionality like payment processing and invoice generation might be top of mind. If you’re in a mark ...