CSPs and Enterprise—A Massive Opportunity

Communications service providers (CSPs) have historically made most of their revenue from B2C. But the B2C connectivity market is becoming more competitive, leaving many to look for the next big thing. To drive growth, CSPs will need to look beyond connectivity and find untapped opportunities in B2B.

In the next five to 10 years, over 75 percent of CSPs expect more than half of their revenue to come from B2B. Enterprises are especially interested in what CSPs have to offer including network slicing, mobile edge computing and private network services—a recent Analysys Mason survey commissioned by CSG discovered an accelerated and sustained demand from enterprises for digital services.

According to the study, over 90 percent of enterprises accelerated their digital transformation efforts in response to the COVID-19 pandemic. Moving forward, the majority plan on increasing their spending on digital services like cloud and security in the next year.

That spending could go to CSPs—if they’re ready to capitalize on it. To best support enterprises, CSPs will need robust billing and invoicing capabilities. With the ideal solutions in place, CSPs can successfully monetize the demand for communications and IT services.

View the key takeaways from the Analysys Mason survey can be found below, and download the entire study here.