Media Category: Media Coverage
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Unite.AI | AI’s Honeymoon Phase Is Over, So What Comes Next?
Amid shrinking risk tolerance and increased revenue pressure, leaders expect investments to drive changes and pay off quickly. At the same time, the hype around AI is dying down, making way for more pragmatic conversations around the return on AI investments.
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Customerland | CX 2025: The Year of Radical Transparency and Adaptability
Katie Costanzo, President of Customer Experience at CSG, offers three critical insights that paint a vivid picture of where the industry is heading—and the challenges that lie ahead.
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PaymentsJournal | How Integrating Payments Enhances User Engagement, Drives Revenue
Payment integration is a powerful way to improve the user experience on any software platform by offering benefits that extend far beyond simple transaction processing. However, many business owners may hesitate to hand over such a critical function to an outside party.
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TelcoNews Australia | Specialized cloud infrastructure is a CSP’s best friend
Communication service providers (CSPs) know that keeping pace with changing technology is not just a trend to improve internal efficiency or cut costs; it is foundational to their most basic value proposition.
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We Make Change | How CSG is Driving Change Through Leadership: David W. Johnson, Jr. on Empowerment, Culture, and Making a Difference
David Johnson, Senior Vice President, Chief Compliance Officer, and Chief Diversity Officer at CSG, embodies the power of leadership that fosters belonging, drives ethical practices, and empowers people to be their best selves.
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Retail Banker International | Banking and payments experts share sector forecasts for 2025
Douglas Blakey and Robert Prendergast canvass 290 industry leaders to get their expert opinions on prospects for the banking payment and tech sectors in 2025.