Insights

CSG Insights is a collection of viewpoints and inspiration for service providers competing in the digital world.
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How IoT Is Building the Homes of Tomorrow [Infographic]

Today’s homes are more connected than they’ve ever been. Virtual assistants like Amazon Alexa tell you if it’s stormy or sunny outside, while connected thermostats let you turn down the temperat ...

3 Trends Transforming Digital Content

One of the basic tenets of today’s digital economy is that change is a constant. Network speeds are getting faster, our connectivity is increasing, and technology is moving at breakneck speed. All o ...

Top 3 Takeaways from MWC Barcelona 2019

MWC Barcelona 2019 is in the books, and it was an incredible week of sessions, panels, demonstrations and announcements. Reflecting on the whirlwind experience of MWC Barcelona 2019, my top takeaways ...

Artificial Intelligence Enhances Customer Interactions

Several years ago, Gartner predicted that by 2020, 85 percent of customer service interactions will occur without any human interaction. While it remains to be seen if that prediction will come true n ...

5G Presents Opportunities and Challenges for Mobile Industry

The entire telecom industry is buzzing around the potential of 5G and how its improved connectivity will improve lives and business operations. But while there’s excitement, there’s also pragmatis ...

Mobile Plays Big Role In Connected Commerce

Commerce used to be limited to brick-and-mortar stores, but not anymore. People can buy anything, anywhere, at any time—and more and more, they’re using their mobile devices. Executives from Citi, ...