Insights

CSG Insights is a collection of viewpoints and inspiration for service providers competing in the digital world.
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Sports Fans Rally for Diverse Viewing Options

Sports fans’ access to content is changing. Fans are still watching their favorite teams and athletes, but they’re following along while they’re on the go instead of at home. And according to in ...

Digital Customer Experiences Need Digital Transformation

Almost 90 percent of customers want companies to deliver a more seamless experience. And with more and more customers using digital channels—especially mobile—companies must to transform to offer ...

Unlocking the Value Of 5G For Enterprise

The initial hype surrounding 5G has focused on the consumer market—faster internet speeds, higher quality video streaming, and so on. But there’s an untapped opportunity in the enterprise—specif ...

Personalization Is Key for a Great Customer Experience

Which company first mastered the art of personalization? Was it Amazon? Google? Netflix? In truth, it was probably your neighborhood mom-and-pop store. Upon entering the store, the customer was greete ...

Building Smarter Experiences Through 5G

In today’s digital world, access to online services is a fundamental requirement for business success. Look at the transformation that’s happening in emerging markets as free Wi-Fi and affordable ...

6 Trends Transforming the Telecom Industry in 2019

With 2019 well underway, we’ve uncovered six new trends that are transforming the telecom industry, sourced directly from our global experts in the field.   1. Customer experience continues to ...