Insights

CSG Insights is a collection of viewpoints and inspiration for service providers competing in the digital world.
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Building an Enterprise Strategy for Consumer IoT Adoption

Ten years ago, if you had asked the average consumer to give their perspective on technologies like artificial intelligence (AI) or the Internet of Things (IoT), you would have likely heard Terminator ...

Rethinking Evolution in the Digital Economy

As digital transformation strategies mature, there’s a profound excitement around how next-generation tools are improving businesses and the lives of their customers. Data and analytics engines are ...

The Right Mindset: The Art of Balance

The Chinese philosophy of Yin and Yang explains how opposite or contrary forces are actually complementary, interconnected and interdependent.   The concept of Yin and Yang can apply to many topics, ...

Day 2: Why Personalization is the Key to Stopping Churn

Consumers expect experiences today equal to the likes of Amazon, Apple and Netflix. And understandably so. Those companies are pros at using data to craft individual recommendations and offers, delive ...

Consumers Are Ready for the Next Wave of IoT

CSG recently polled 2,000 consumers across the U.S., U.K., Australia and Canada to ask for their perspective on how the IoT will shape the digital economy in the years to come.

The Future of The Digital Experience: IoT Edition

The Internet of Things (IoT) is poised to enable an age where connected devices are prolific, everyday items with embedded sensors are exchanging data, and that data is applied to enhance the human ex ...