Many companies have taken the first step towards achieving this goal by adding channels and personalizing messaging, but customer expectations have moved beyond you knowing their name and delivering messages on their preferred device. To win the CX battle, companies are enhancing the personalized customer experience by proactively orchestrating customer relationships.
The entire telecom industry is buzzing around the potential of 5G and how its improved connectivity will improve lives and business operations. But while there’s excitement, there’s also pragmatism as operators assess what changes will need to take place to make 5G a reality. Executives from Liberty Global, Telstra and Etisalat participated in “The Next […]
Commerce used to be limited to brick-and-mortar stores, but not anymore. People can buy anything, anywhere, at any time—and more and more, they’re using their mobile devices. Executives from Citi, Niantic and Groupon spoke about how mobile is revolutionizing commerce in the “Intelligently Connected Experiences” keynote on Day 2 of MWC Barcelona.
The initial hype surrounding 5G has focused on the consumer market—faster internet speeds, higher quality video streaming, and so on. But there’s an untapped opportunity in the enterprise—specifically, a $4.3 trillion opportunity. In the “Unlocking the benefits of 5G for the Enterprise Market” session on Day 1 of MWC Barcelona, leaders from KPMG, Samsung Electronics […]