Corporate Leadership

CSG’s leadership brings decades of experience in helping companies solve their biggest business challenges, from digital transformation to customer experience innovation.

Eric Carrasquilla

President of Customer Engagement

Eric Carrasquilla is President of Customer Engagement at CSG, where he oversees product, sales and services for the business. Under his leadership, CSG is accelerating the growth of its Digital Engagement Solutions, Communication Design and Delivery and Experiences Practice into core vertical and international markets, while driving new product innovation that helps global brands wow their customers.

Carrasquilla has over 20 years of experience building, launching and monetizing enterprise-grade solutions that deliver extraordinary customer experiences. Prior to CSG, Carrasquilla held leadership roles in product, go to market, and general management at Apttus/Conga, Model N, [24]7.ai, Amdocs, Clarify and Aurum/Baan. He holds a B.S. in Marketing from San Jose State University as well as an M.B.A. from Santa Clara University.