CSG Xponent

Deliver personalized experiences in real time, across all channels, and driven by your data using a unified, cloud-based platform.

ONE PLATFORM TO DO IT ALL

Companies have the data to truly know and understand their customers, but few can extract insights from it. Even fewer can use those insights to personalize experiences in real time. And still fewer—the customer engagement leaders—can scale that real-time personalization across different channels, journeys and lines of business. 

Take your place among the world’s customer engagement leaders. Leverage your existing data, technology and communication channels to create extraordinary experiences using our unified, cloud engagement platform, CSG Xponent™. Xponent combines a robust customer data platform, industry-leading customer journey orchestration and analytics, and proven omnichannel communications in one solution. With Xponent, companies deliver personalized, predictive and proactive customer interactions that improve business outcomes, quicken time to value and reduce risk.

 


EVERYTHING YOU NEED TO DELIVER EXTRAORDINARY EXPERIENCES

CSG Xponent is an end-to-end platform that eliminates data silos to uncover insights, then leverage them to automate personalized experiences across all points in the customer lifecycle. And yet Xponent is more than a platform—it comes with CSG’s trusted expertise in creating breakthrough outcomes across key journeys: from acquisition to onboarding, service delivery and bill pay, to retention and beyond. 

SHOW YOU KNOW YOUR CUSTOMERS

Anticipate your customers’ needs—before they even know what they are—leveraging predictive analytics. Then, gain actionable insights from real-time interactions to continually optimize your customer experience.

FIND YOUR SOURCE OF TRUTH

Understand and manage the entire customer lifecycle, from acquisition to retention and beyond, from a single platform. Plus, real-time customer interaction management lets you connect with any customer at any time, on any channel. 

DELIVER VALUE FROM DAY ZERO

Build a new customer experience business case faster than ever before with preconfigured industry journeys, day-zero analytical models and packaged data libraries.


Capabilities

Customer Data Platform

Knock down your customer data silos to create one rich, unique profile of every customer. Then, gain actionable insights from real-time interactions and analytics.

Journey Solutions

You could hard-code and develop your own customer journeys—or you can take advantage of our industry-leading journey solutions to deliver real-time, relevant experiences.

Customer Communications

Increase revenueby coordinating real-time engagements and reminders to use your product or service at any stage of the customer journey.

Experiences Practice

Redefine your customer engagement with CX consulting and innovation focused on strategy and advisory, design mastery and technology enablement.


Resources

Explore

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CSG Xponent Infographic

Brochure | 1.4 MB

Learn why providing an extraordinary customer experience is essential in today’s world, and how you can unlock the insights in your data to p ...

CSG Xponent Overview Brochure

Brochure | 8.1 MB

CSG Xponent is a comprehensive, unified customer engagement platform that brings disparate data about your customers together to deliver predictive ...

National Life Insurance Agency Revolutionizes Lead Management Systems with CSG Journey Orchestration

Customer Story | 1.6 MB

A major life insurance provider was redesigning their lead management process to more quickly balance the demands of th ...

European Bank Boosts Paid Media Performance Tenfold with CSG Journey Orchestration

Customer Story | 587.7 KB

A U.K. financial leader and provider of existing clearing and faster payments services used this opportunity to create a ...

CPG Brand Nurtures Consumers with Dynamic Online Journeys

Customer Story | 783.9 KB

A global retailer specializing in consumer packaged goods (CPG) wanted to become a trusted advisor to its consumers an ...

Leading CPG Brand Drives Onboarding Engagement and Lasting Loyalty Using CSG Journey Orchestration

Customer Story | 3.3 MB

A major producer of consumer packaged goods (CPG) in the Japanese market needed a better way to onboard their existing ...