Companies have the data to truly know and understand their customers, but few can extract insights from it. Even fewer can use those insights to personalize experiences in real time. And still fewer—the customer engagement leaders—can scale that real-time personalization across different channels, journeys and lines of business.
Take your place among the world’s customer engagement leaders. Leverage your existing data, technology and communication channels to create extraordinary experiences using our unified, cloud engagement platform, CSG Xponent™. Xponent combines a robust customer data platform, industry-leading customer journey orchestration and analytics, and proven omnichannel communications in one solution. With Xponent, companies deliver personalized, predictive and proactive customer interactions that improve business outcomes, quicken time to value and reduce risk.
CSG Xponent is an end-to-end platform that eliminates data silos to uncover insights, then leverage them to automate personalized experiences across all points in the customer lifecycle. And yet Xponent is more than a platform—it comes with CSG’s trusted expertise in creating breakthrough outcomes across key journeys: from acquisition to onboarding, service delivery and bill pay, to retention and beyond.
Anticipate your customers’ needs—before they even know what they are—leveraging predictive analytics. Then, gain actionable insights from real-time interactions to continually optimize your customer experience.
Understand and manage the entire customer lifecycle, from acquisition to retention and beyond, from a single platform. Plus, real-time customer interaction management lets you connect with any customer at any time, on any channel.
Build a new customer experience business case faster than ever before with preconfigured industry journeys, day-zero analytical models and packaged data libraries.
In 2021, we tracked over 10 billion customer journey interactions—our most of any edition—across a plethora of chann ...
Today’s customers demand easy, seamless experiences from brands. And oftentimes, it falls on marketers to ensure they get ...
Just like “ghosting” in the social sense, customers can abandon your brand for reasons you don’t know. But you can learn why customers ghost ...
Today, batch-and-blast mass communications are no longer good enough. Improving customer engagement now requires context-dri ...
MWC Barcelona 22 was bursting with insights for the telecom industry—from 5G to customer engagement to payments. But which ...
In 2021, we tracked over 10 billion customer journey interactions—our most of any edition—across a plethora of chann ...
Learn why providing an extraordinary customer experience is essential in today’s world, and how you can unlock the insights in your data to p ...
CSG Xponent is a comprehensive, unified customer engagement platform that brings disparate data about your customers together to deliver predictive ...
A major life insurance provider was redesigning their lead management process to more quickly balance the demands of th ...