False answer supervision (FAS) fraud is an industry-wide problem, driven by the increase in VoIP networks and more competitive suppliers. Whether committed intentionally or not, FAS occurs when consumers are billed for minutes they didn’t use, or for calls that were never completed. The effects of FAS ripple throughout the industry: consuming carriers’ customer service resources; damaging relations between a carrier, its end user and wholesale customers; and often subsidizing the below-market fees that unscrupulous operators charge to attract large volumes of traffic.
Assure is the industry’s most widely used and proven quality assurance solution. A fully managed service with very quick setup and payback, Assure can prevent FAS—the over-charging of successful calls or invoicing of calls that have not been properly answered. Assure lets you detect post-charging, pre-charging and false connection problems with a single test call. Operators can test any product or connected supplier for FAS.
False charges—even when not your fault—can cost you millions, leading to customer churn and damaging your reputation. To solve this problem and ...
Changes in voice calling markets and networks have exposed many carriers to revenue loss and deteriorating quality in their international voice bus ...
CSG Assure helps operators quickly and easily verify calls across quality indicators, including CLI, MOS, DTMF, fax, connectivity and SMS. Carriers ...
Deliver innovative services faster and cut costs from your business with CSG Wholesale Managed Services. CSG Wholesale Managed Services transforms ...
CSG Digital Wholesale is a digital partner management and monetization settlement solution designed to handle the digital partner settlement lifecy ...
Telecom fraud not only impacts CSPs’ bottom lines—it also impacts CSPs’ relationships with their customers. Degraded voice quality and latenc ...
The CSG Wholesale Billing Management Solution Suite—Settlement, Roaming Settlement, Routing Optimization, Assure and Exchange—helps you protect ...
CSG offers software, service and consulting in the Dispute and Reconciliation Management space, and addresses one of the central pain points for a ...
Poor voice quality is a common problem (especially for international calls), due to the different network technologies and topologies a call traver ...