Poor voice quality is a common problem (especially for international calls), due to the different network technologies and topologies a call traverses. It isn’t possible to test the end user’s quality experience with live traffic analysis—it only captures signaling parameters, not the actual voice data stream.
With CSG Assure, verify the end-to-end caller experience by measuring the “mean opinion score” (MOS). Assess the end customers’ perception of the call quality, and automatically verify the call quality of your premium service level.
Poor voice quality is a common problem (especially for international calls), due to the different network technologies and topologies a call traver ...
CSG Assure helps operators quickly and easily verify calls across quality indicators, including CLI, MOS, DTMF, fax, connectivity and SMS. Carriers ...
Changes in voice calling markets and networks have exposed many carriers to revenue loss and deteriorating quality in their international voice bus ...
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Proven for real-time voice QoS monitoring for IPX networks, CSG QoS Monitoring addresses QoS and Fraud problems through near real-time analytics to ...
CSG offers software, service and consulting in the Dispute and Reconciliation Management space, and addresses one of the central pain points for a ...