CSG Assure Voice Quality Testing

Operators are facing revenue loss and deteriorating quality in their international voice business. Until now. Provide a better end-caller experience with Assure Voice Quality Testing.

Measuring the Experience

Poor voice quality is a common problem (especially for international calls), due to the different network technologies and topologies a call traverses. It isn’t possible to test the end user’s quality experience with live traffic analysis—it only captures signaling parameters, not the actual voice data stream.

With CSG Assure, verify the end-to-end caller experience by measuring the “mean opinion score” (MOS). Assess the end customers’ perception of the call quality, and automatically verify the call quality of your premium service level.



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