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CSG Encompass Order Management

Track and activate
every order

Capture, manage and fulfill any order with a seamless handoff from quotation to activation.

Get your order management in order

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Quickly and easily fulfill complex orders

Reduce the amount of effort it takes to fulfill even the most sophisticated, multi-site B2B2X orders.

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Boost NPS to industry-leading levels

Give customers real-time updates on order fulfillment so they’re informed, engaged and happy to recommend your business.

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Avoid losing orders (and future business)

Reduce the number of orders rejected by 20%, and cut fulfillment lead times by a third.

Get a single view of quotes and orders

Encompass Order Management and Encompass Quote are driven by the same catalog, so there’s seamless handoff from CPQ to order fulfillment.
  • Decompose quoted products and services into product components, then seamlessly orchestrate orders
  • Let customers add and remove options from their order, and upsell/cross-sell other useful offers
  • Automatically validate orders against active inventory to ensure customers get their order when they expect it
  • Keep customers informed about service order issues and order progress with branded notifications

Create any order with pre-built templates

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Customer orders

Templates include simple orders; new, change and termination orders; relocation orders; and upgrade/downgrade orders.

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Sales orders

Templates include complex orders with real-time CPQ interaction, line-item interdependencies, quote generation and deal approvals.

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Tickets/inquiries

Templates include customer onboarding; trouble tickets; billing inquiries; site surveys; and almost any other use case you can think of.

Manage every aspect of order management

Automate fulfillment with reusable processes that provide real-time visibility over order progress.
Download the datasheet
  • Manage task allocation, data input, work lists and teams, all within your order workflows
  • Pull meaningful reporting data from Encompass’ structured information framework, which includes lifecycle stages and order types
  • Keep track of customers’ products, including their configurations, change histories and relationships, for real-time inventory management
  • Reduce the effort needed to fulfill orders with automated order escalation for open orders that are in jeopardy

Ready to improve your order management?

Fulfill orders faster and with fewer errors using Encompass Order Management.