UNIFIED CUSTOMER ENGAGEMENT

When it comes to customer experience, the question is no longer why it's important for your business. It's how you are going to make it better. Here's the answer.

YOUR CUSTOMERS ARE DEMANDING YOUR ATTENTION

Right now, you have a golden opportunity to transform your customer engagement, down to the minute or second. By leveraging customer data, integrating existing systems and engaging customers in real time—in the moments that matter to them, across interaction channels and lines of business—you can reinforce brand loyalty and deliver extraordinary outcomes.

CSG brings together holistic customer data, industry-leading customer journey orchestration and analytics, proven omnichannel communications and customer experience leadership to deliver personalized, predictive customer connections. With CSG, you can positively impact the entire customer lifecycle, from awareness to purchase and long-term retention.

State of the Customer Journey eBook

A CENTRALIZED CX SOLUTION

CSGs unified cloud engagement hub helps you anticipate customer needs and deliver the next best experiences they’ll have with your brand. Break down data silos and sync up systems, so you can gain insights in real time and design engaging experiences across the entire customer journey.

CUSTOMER DATA PLATFORM

The CSG Customer Data Platform ingests enterprise-wide data from your first-party sources (like billing) and third-party sources (like cookies), then refines and matches the data to create unified customer profiles. These profiles are the building blocks of insights that power journey analytics and orchestration.

Experiences Practice

Our team of strategists conducts workshops and applies proven research methods to help you identify pain points in your customer journeys. With a clearer view of these journeys, you can design better customer and employee experiences. 

JOURNEY ORCHESTRATION

Use our decision engine to create and execute journey flows, like onboarding, collections or fraud notifications. Prevent repetitive or contradictory messaging from reaching your customers and launch upsell/cross-sell opportunities. And keep customers around by optimizing experiences across the entire customer lifecycle.

JOURNEY ANALYTICS

Our analytics tools continuously track the paths your customers are following throughout your organization. You’ll understand how customers are moving across channels and touchpoints—not just how they’re responding at a single step in the journey.

JOURNEY-AS-A-SERVICE

Not sure how to get started with journey innovation? We have pre-built journey templates for a variety of industries. Use them in combination with our journey diagnostic services to tailor them to your customers unique needs. 

DELIVERING BETTER BUSINESS OUTCOMES

CSG fully understands the challenge organizations face when it comes to contextual, real-time engagement, and we have the required set of solutions and services to help you succeed in your next best experience initiative. Deliver the right interactions for all customers across all channels, connected as a real-time customer journey.

FIND YOUR SOURCE OF TRUTH​

Tired of managing marketing in one system and customer service in another? Control the entire customer lifecycle, from sign-up to sign-on and beyond, from a single platform. Plus, real-time customer interaction management lets you connect with any customer at any time, on any channel. ​

DELIVER VALUE FASTER ​

CSG’s unified cloud engagement hub makes it easy for businesses to scale fast by integrating on top of their existing tech stack. Build a new customer experience business case faster than ever before with preconfigured industry journeys, day-zero analytical models and packaged data libraries.

AVOID THE RIP-AND-REPLACE RISK​

With our open system architecture, you can leverage the digital channels and platforms you already have without any infrastructure replacement. We then provide the technology, expert advice, journey mapping and maturity model development to help you scale and win.

HARNESS THE POWER OF DATA ​

Storing customer data in different systems? Knock down your customer data silos to create one rich, unique profile of every customer. Then, gain actionable insights from real-time interactions and analytics to continually optimize and level up your Customer Experience.

DELIVER BETTER CX WITH CSG

Ready to reimagine your customer experience? Connect with us to do an audit of your existing systems and get started on the path to inspire customer satisfaction and loyalty.

GET STARTED