Resources

Empowered business decisions demand clear insights and information. As a collaborative partner, CSG has the insights, tools and resources you need to stay ahead of critical business trends.
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CX Market Leaders In Telecoms: Expert Insights eBook

eBook | 2.7 MB

As a handful of operators begin to make progress on prioritizing customer loyalty, this report will explore how four CX practitioners are overcomin ...

3 Paths to Digital Transformation

White Paper | 1.3 MB

Any digital transformation journey is daunting in the best of times—but these are some of the most challenging times. A once-in-a-century pandemi ...

Partnering for Success: CSG and Microsoft

Customer Story | 1.5 MB

When two experts in their respective fields come together, everybody wins. Case in point: CSG and Microsoft. The combination of CSG’s innovative ...

5 Buying Criteria for Cloud-Native OCS

Buyer's Guide | 612.1 KB

Many online charging systems (OCS) that claim to be cloud-native aren’t taking advantage of everything the cloud has to offer. The solutions are ...

Forrester Study: Great CX Cuts Cost And Drives Business Results

Industry Report | 14.0 MB

CSG commissioned a Forrester study covering how end-to-end CX solutions break down silos and optimize data management.

Read a commissioned s ...

European CSP Innovates With New Customer-Centric Digital Brand

Customer Story | 96.3 KB

A well-established communications service provider (CSP) headquartered in Northern Europe needed to deliver on their vision to create new market op ...