ADT knew they could re-tool their billing statement to improve their customer experience and reduce call volumes. What they didn’t know was how dramatic the impact would be. After introducing a more understandable and appealing statement design, ADT saw a 20 percent drop in incoming billing calls from customers.
How did they do it? By calling in the CSG Experiences Practice. CSG’s team of strategists analyzed ADT’s entire billing experience and their customer experience and design expertise helped ADT build a better bill. Learn about the Experience Practice’s process in this case study.