False charges—even when not your fault—can cost you millions, leading to customer churn and damaging your reputation. To solve this problem and preserve your customer relationships, you need to put an end to FAS. You need CSG Assure.
CSG Assure can help prevent False Answer Supervision (FAS). CSG Assure is the industry’s most widely used and proven quality assurance solution. A fully managed service with quick setup and payback, CSG Assure can prevent FAS—the over-charging of successful calls or invoicing of calls that have not been properly answered.