Webinar

Beyond the Hype: The Real Potential of AI for CX

Industry leaders from Merkle, Cable ONE and STL Partners share tips on building a winning AI strategy in CX.

Discover key insights on aligning AI capabilities with CX goals for real impact, cross-industry lessons for overcoming CX challenges and adopting a phased “crawl-walk-run” approach to AI.

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Discover the real potential of AI

In this webinar, we will discuss:

Aligning AI with CX Goals: To revolutionize CX with AI, organizations must align AI capabilities with CX objectives and readiness. This involves balancing ambitious goals with technical, data, and organizational realities.
Shared CX Challenges Across Industries: CX hurdles span industries like telecommunications, travel, and finance. Industry-specific insights can guide broader strategies, helping leaders tackle challenges effectively.
Gradual AI Integration for CX: Realizing AI’s potential in CX requires a phased approach. Incremental improvements through pilots demonstrate value and pave the way for lasting transformation.

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