As businesses see more of their workforce go remote, their HR and IT departments strain to respond to increased support requests from employees. With CSG Conversational AI, businesses can let a virtual assistant answer employees’ questions anytime, from anywhere and over a variety of communication channels. Our HR and IT accelerator rolls out quickly to give your workforce the intelligent support they need—fast.
Through the power of continuous learning, CSG Conversational AI understands everyday speech, phrasing and context, enabling it to replicate the nua ...
A global company had an IVR system that didn’t live up to its high-tech reputation. Struggling to understand customer requests, the system misrou ...
A global technology industry leader deployed CSG Conversational AI to handle customer inquiries related to order status, sales, billing, and more.< ...