In today’s world, cutting costs and increasing timeliness is becoming a growing focus. Broadband organizations want to be able to provide their field representatives with up-to-date information when making orders in their direct sales operations. Today, data is not current creating delays in the timeliness of orders. Even more frustrating are errors in order entries and the high costs of extra sales representative that are needed to get the job done. The challenge is to provide a better order process that addresses these problems without increasing the sales budget.
CSG Direct Sales Express (DSX) solution automates and streamlines the sales, prospecting, and ordering process for direct sales channel operations by implementing a web-based mobile application for field representatives enabling them to update the main database from remote locations. This eliminates back office order entries by allowing the direct sales representative to do it all from their handheld device.