In today’s dynamic marketplace, offering the right package to the right customer can dramatically influence a Customer Service Providers’ (CSP’s) bottom line. It can also make a significant impact on the quality of the customers’ experience. With so many complex offers and an increasing number of lines of business, CSPs must focus on finding innovative ways to automate and streamline offer and order management.
The CSG Enhanced Sales Edition gives CSPs the ability to more easily and effectively define and sell offers and products to their customers. These robust features also create more transparency in the business, creating a more unified and cohesive way of managing and defining service packages so that every department—from call center to marketing to billing—views these packages similarly.