CSG Field Service Management CX Features

Without a modern back-office to choreograph the entire service journey, it’s no wonder why customer satisfaction scores remain low, particularly among digital service providers. That’s why CSG has incorporated features into its leading Field Service Management platform focused on ensuring your customers know what (and who) is coming while also keeping your technicians and other teams updated, too.

CSG Field Service Management supports communication across all channels, including:

  • Voice
  • Mobile
  • Web
  • Email
  • Print

Download the datasheet to learn more.