CSG Appointment Notification

CSG Appointment Notification

Missed service calls are one of the most expensive elements of a customer service cycle. Idle technicians cost companies thousands of dollars every day. CSG Appointment Notification mitigates the problem at a cost much lower than having dispatchers or customer service representatives hit the phones—getting the right technician to the right job at the right time, in response to a delivery, install order, upgrade or trouble ticket.

Appointment Notification employs convenient outbound automated voice calling, or SMS/Text messaging capabilities that offer our clients’ customers a choice of several pre-selected service call times, allowing them to accept a proposed time or request alternate times. Once the choice is made, it is sent back to dispatch and reminder messages can be scheduled accordingly.

Resources

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  • CSG Conversational Commerce
    417.0 KB | Data Sheets
  • CSG at The Pay TV Show 2018
    Videos
  • The Customer Journey Guidebook
    6.2 MB | White Papers
  • How to Succeed at Data-Driven Journey Orchestration
    16.5 MB | White Papers
  • Journey Hub
    1.7 MB | Data Sheets