Missed service calls are one of the most expensive elements of a customer service cycle. Idle technicians cost companies thousands of dollars every day. CSG Appointment Notification mitigates the problem at a cost much lower than having dispatchers or customer service representatives hit the phones—getting the right technician to the right job at the right time, in response to a delivery, install order, upgrade or trouble ticket.
Appointment Notification employs convenient outbound automated voice calling, or SMS/Text messaging capabilities that offer our clients’ customers a choice of several pre-selected service call times, allowing them to accept a proposed time or request alternate times. Once the choice is made, it is sent back to dispatch and reminder messages can be scheduled accordingly.