When subscribers are disconnected, especially involuntarily, high-value equipment can end up stranded at the disconnected subscriber’s premises. This may include DCT, DVR, and HD converters. When the equipment is not recovered, it becomes a charge-off for the operator and can represent a substantial or even overwhelming liability on their balance sheet.
CSG Equipment Recovery solution integrates with your current recovery strategies to help you recover more at a lower cost. Delivering a convenient and cost-effective automated calling capability, CSG Interactive Messaging solutions provide you with a persistent messaging solution to reach your voluntary and involuntary disconnect customers. This maximizes equipment recovery efforts while also providing the added benefit of being able to reassign key resources to higher value functions.