Digital content provides a lot of instant gratification, but there’s still something special about waiting for a package to come in the mail. At any time of year—and especially around the holidays—consumers are on the lookout for any delivery to show up on their doorstep. And when that package hasn’t shown up, they call the contact center.
One of the world’s largest express shipping and delivery companies wanted to give customers real-time updates on the status and location of their packages. By deploying CSG Interactive Messaging, they were able to take the guesswork out of package delivery and reduce calls to—and costs from—their contact center.