CSG Multichannel Automated Collections

CSG Multichannel Automated Collections

In a perfect world, your customers would pay their bills on time. But in reality, payment reminders and convenient payment options are often required.

CSG Automated Collections solutions can help. This cloud-based, interactive solution delivers extensive, multi-channel, inbound and outbound alerting capabilities, saving you up to 70 percent over the cost of agent-led collections. Provide your customers with immediate payment options and secure promises-to-pay. More people are contacted and more payments are made within the IVR, allowing collection agents to be reassigned to higher value functions, such as later-stage delinquencies.

 

Resources

View All
  • CSG at The Pay TV Show 2018
    Videos
  • The Customer Journey Guidebook
    6.2 MB | White Papers
  • How to Succeed at Data-Driven Journey Orchestration
    16.5 MB | White Papers
  • Journey Hub
    1.7 MB | Data Sheets
  • FSM 2018: Real-Time Traffic
    Videos