CSG Right Party Contact

CSG Right Party Contact

The collections industry is being forced to look for new ways to control costs while maximizing dollars collected. CSG delivers a hosted virtual dialer product that delivers the cost savings and operational efficiencies enterprises need. CSG Automated Right Party Contact (RPC) solution gives collections departments/agencies the potential to double agent efficiencies while reducing call handle time on each file worked.

Handle the initial call, establish Right Party Contact, then bridge seamlessly to the agent without creating any customer perception of a dead line or an unanswered “robo call.” And avoid compliance issues surrounding talk time and transfer length.

Resources

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  • CSG at The Pay TV Show 2018
    Videos
  • The Customer Journey Guidebook
    6.2 MB | White Papers
  • How to Succeed at Data-Driven Journey Orchestration
    16.5 MB | White Papers
  • Journey Hub
    1.7 MB | Data Sheets
  • FSM 2018: Real-Time Traffic
    Videos