XO Communications Responds to Market Demands with CSG Singleview

XO Communications Responds to Market Demands with CSG Singleview

XO Communications, a full-service communication service provider in the United States, has been largely successfully because of their focus on operational excellence. So when they realized their legacy BSS was costing them time and money, they shifted their focus to partnering with CSG.

CSG met the complex discounting and bundling requirements that XO had, all while letting XO bring its communication operations in-house. By managing their billing operations from one system, CSG Convergent Billing, XO was able to shorten the interval from order entry to billing, reduce the work effort required to process an order, and lower order rejects.

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