CSG Workforce Express Scheduling and Resource Allocation Manager

CSG Workforce Express Scheduling and Resource Allocation Manager

Optimizing field resources is one of the greatest challenges CSPs face as they focus on differentiating through a flawless customer experience. Two-hour and one-hour appointment windows and increasingly complex jobs require CSPs to understand which resources are available in the field—and schedule them accordingly based on their skill level.

With CSG Workforce Express Scheduling and Resource Allocation Manager, cable and satellite companies now have the ability to manage available appointments, technician shifts, route jobs and manage overall capacity with a single, comprehensive platform.