Today’s business climate is more challenging than ever. Utility service providers must do more with less, while still delivering personalized and consistent customer service that builds customer satisfaction and reduces costs. Thankfully, meeting these challenges has never been easier. CSG Customer Interaction Suite for Utilities delivers valuable insight into each customer interaction, empowering utility service providers to deliver crisp, clear and compelling communications to improve billing, collections and the communication process.
Communicate one-to-many or one-to-one—it’s up to you. Whether you wish to convey a single, unified message or personalized communications to targeted customers, CSG automates all facets of customer communications, seamlessly integrating interactive voice, SMS/text, print, email, Web and fax. Using multi-channel communications is effective by reaching customers in the methods in which they prefer to communicate.