Video

On-Demand: CX as the North Star of Digital Transformation

In today’s telecom landscape, long-term success is about more than customer acquisition—it’s about driving growth while reducing costs. Customer Experience (CX) has become the key to transforming digital strategies and achieving sustainable profitability.

Watch this panel session to explore how CSPs can leverage CX to create seamless, personalized customer journeys that drive post-acquisition growth. Discover how AI, data, and 5G can proactively meet customer needs while streamlining operations and reducing costs. We’ll highlight strategies to turn every touchpoint into a growth engine, and how strategic partnerships can enhance efficiency and drive long-term success. Don’t miss the insights that will help you grow faster and smarter.

Featured experts:

  • Dave Kjendal, CTIO at ATN
  • Noelani McGadden, VP at Netmore Group
  • Curt Minter, VP North America at CSG
  • Grant Lenahan, Partner & Principal Analyst at Appledore Research

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CX as the North Star of Digital Transformation

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