DMG Consulting’s 2011-2012 Proactive Customer Care Product and Market Report

DMG Consulting’s 2011-2012 Proactive Customer Care Product and Market Report

Today’s customer is more connected via more devices and channels than ever before. DMG Consulting reports how Proactive Customer Care (PCC) solutions are rising to the challenge of servicing the “connected customer” and helping enterprises position themselves and their customers for success. Table of contents include: Proactive customer care benefits, use cases, return on investments, tends, challenges and much more.

Resources

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  • CSG Conversational Commerce
    417.0 KB | Data Sheets
  • CSG at The Pay TV Show 2018
    Videos
  • The Customer Journey Guidebook
    6.2 MB | White Papers
  • How to Succeed at Data-Driven Journey Orchestration
    16.5 MB | White Papers
  • Journey Hub
    1.7 MB | Data Sheets