CSG Builds Adaptable Voice Solution for State Healthcare Program

Customer Story | 1.1 MB

Electronic Visit Verification (EVV) systems are a huge undertaking for states in the U.S. An IT vendor built an EVV website to collect and process timesheets for in-home care providers for a populous Western state. But the state also needed a phone-based solution to serve care providers and recipients who didn’t use the web. The vendor brought in CSG, who applied their expertise to craft an outbound IVR system that fit right in with the existing EVV infrastructure. Read this case study for details on the collaboration.