“This IDC Market Note offers IDC’s perspective on CSG’s Ascendon solution and how it provides the customer experience and monetization functions needed to address digital services for both business customers and mass market consumers.
‘The complexities of 5G are reshaping what the operations, orchestration, and monetization functions must do and how they must interact to meet customer expectations. Architecture flexibility, scalability, and real-time responsiveness are no longer hopeful aspirations but rather the new norm from which all business management and network operations functions must meet. Customer management and monetization solutions such as Ascendon are the type of new-generation charging, partner ecosystem enablement, and analytical toolsets that will place communications SPs squarely within the customer experience sweet spot that 5G has always claimed to possess,’ says Karl Whitelock, research vice president, Communications Service Provider Operations and Monetization at IDC.”
Source: IDC, 2020