Leveraging Mobile as the Next Customer Care Channel

Leveraging Mobile as the Next Customer Care Channel

Smartphones have transformed how people live their lives. They stream content, get real-time directions, and chat with friends on messaging apps. But now, they can also use apps to get any service question they have answered.

Mobile customer care apps deliver the richer customer experience that consumers have come to expect from other apps. Customers can pay bills, access account information and upgrade services all from the palm of their hand. Download the whitepaper to learn more about how you can integrate mobile apps into your customer service for a better customer experience.

Resources

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  • CSG Conversational Commerce
    417.0 KB | Data Sheets
  • CSG at The Pay TV Show 2018
    Videos
  • The Customer Journey Guidebook
    6.2 MB | White Papers
  • How to Succeed at Data-Driven Journey Orchestration
    16.5 MB | White Papers
  • Journey Hub
    1.7 MB | Data Sheets