Industry Report

Rise of a Telco BSS Heavyweight

Appledore Research Profile

CSPs are facing a complex and evolving market with implications especially for front and back-office functions. Learn why Appledore Research says CSG’s focus on B2B enablement, AI integration, customer experience optimization and cloud-native agility positions us well as a strategic partner for CSPs seeking to navigate this critical period of transformations.

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Highlights

Make an Impactful, Measurable Investment in Digital Transformation
Protect Customer Loyalty through Customer Value Management
Transforming The Front and Back-Office Systems, Holistically

How CSG Helps CSPs Monetize Effortless Customer Experiences

We lead with strong cloud-native revenue management capabilities to support B2C and complex B2B markets combined with configure, price, quote (CPQ), customer experience and partner management solutions for supporting CSPs’ marketplace and ecosystem initiatives. We are also well positioned to respond to 5G with our 5G-ready monetization portfolio and have a unique opportunity to guide CX transformation through the support of our industry-leading customer journey orchestration and engagement platform.

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