Simplify Customer Communications: Increase Satisfaction and Reduce Costs

White Paper | 2.5 MB

Billing is complex. Communicating with customers about it shouldn’t be. The best way to eliminate complexity is to deliver the information how customers want—email, text message or otherwise. That way, there’s no confusion on where to look or what to look for. But providing a consistent message across channels can be tricky. You need to take stock of all the different channels you use, then assess how to integrate them.