Canadian Operator Streamlines Field Service for Better Customer Care

Canadian Operator Streamlines Field Service for Better Customer Care

When you’re operating in nine provinces and six time zones, there’s very little room for error—and lots of room for miscommunication. One Canadian operator was managing their field resources in seven different dispatch centers, without any insight into what the other centers were doing.

The operator realized they needed to standardize their operations and establish a single source of truth. By implementing CSG Workforce Express, the operator was able to streamline field service requests and jobs, and manage all work orders and technician schedules from a single solution.

Resources

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  • CSG Conversational Commerce
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  • CSG at The Pay TV Show 2018
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  • The Customer Journey Guidebook
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  • How to Succeed at Data-Driven Journey Orchestration
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  • Journey Hub
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