Canadian Operator Streamlines Field Service for Better Customer Care

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When you’re operating in nine provinces and six time zones, there’s very little room for error—and lots of room for miscommunication. One Canadian operator was managing their field resources in seven different dispatch centers, without any insight into what the other centers were doing.

The operator realized they needed to standardize their operations and establish a single source of truth. By implementing CSG Field Service Management, the operator was able to streamline field service requests and jobs, and manage all work orders and technician schedules from a single solution.