Surviving Digital Disruption: Why Customer-Centric Business Models Are Key

White Paper | 743.9 KB

Several years ago, the combination of four specific technologies—social, mobile, analytics and cloud, or SMAC—was touted as a “perfect storm.” Today, there are four more underlying technologies shaping the industry, and combining to create the next perfect storm that will change how CSPs do business. But as with the first perfect storm, the way forward may lie in rethinking business as usual and centering focus on the customer.

In this whitepaper, you’ll learn:

  • Which four technologies are driving the next perfect storm
  • How these four technologies will impact the telecom business model
  • How to transform business models to avoid commoditization