In today’s marketplace, you have to walk a fine line between driving down costs and providing a comprehensive, cross-channel experience. Many companies are turning to Interactive Voice Response (IVR) to help customers gets answers to common questions at a lower cost for the business. And they can’t do that with a legacy, on-premise IVR.
Legacy IVRs require more investment and maintenance than a cloud solution, draining resources that could be used to improve the customer experience. Hosted IVRs not only drastically reduce costs but improve the customer experience by getting the customer the answer they need in the fastest way possible.