Three Key Drivers & Business Benefits of Hosted Interactive Voice Response (IVR) Solutions

Three Key Drivers & Business Benefits of Hosted Interactive Voice Response (IVR) Solutions

In today’s marketplace, you have to walk a fine line between driving down costs and providing a comprehensive, cross-channel experience. Many companies are turning to Interactive Voice Response (IVR) to help customers gets answers to common questions at a lower cost for the business. And they can’t do that with a legacy, on-premise IVR.

Legacy IVRs require more investment and maintenance than a cloud solution, draining resources that could be used to improve the customer experience. Hosted IVRs not only drastically reduce costs but improve the customer experience by getting the customer the answer they need in the fastest way possible.

Resources

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  • CSG Conversational Commerce
    417.0 KB | Data Sheets
  • CSG at The Pay TV Show 2018
    Videos
  • The Customer Journey Guidebook
    6.2 MB | White Papers
  • How to Succeed at Data-Driven Journey Orchestration
    16.5 MB | White Papers
  • Journey Hub
    1.7 MB | Data Sheets