Tier 1 Quad-Play Operator Solves a Kiosk Shutdown with CSG’s Quick Response

Customer Story | 356.7 KB

Picture this: you’re updating the software in the kiosks your customers use in your store locations. But a misstep in your protocols knocks 83 of the kiosks offline. A conventional fix would require weeks, and hundreds of dollars per kiosk, to get them serving customers again. What do you do?

If CSG is your kiosk provider, then you already have a quick, cost-effective plan to solve the problem. Find out how a Tier 1 quad-play operator and CSG sprang into action to prevent a customer experience pain point in this case study.