Transforming CX With Multi-Experience Design – Digital CX Showcase 2021

Video

Watch the event recording to find out more about our customer engagement solutions that help companies like yours make ordinary customer and employee experiences extraordinary.

You will also hear from guest speaker Joana de Quintanilha, VP, Principal Analyst at Forrester on why multi-experience design is driving the customer experience.

In this session, you will learn:

  • What it takes to deliver value for consumer and employee experiences
  • How to build blueprints for effective customer journeys and deliver attractive ROI
  • How augmented reality, route and scheduling optimization, and advanced analytics is transforming field service management
  • How CSG’s portfolio of products and services work together to enable improved customer engagements