Con el crecimiento vienen numerosos retos y oportunidades, sobre todo en la industria del cable en constante cambio, donde adquisiciones conducen a mas clientes que ahora vuelven a su nuevo operador para la atencion.
What do customers do when they don't know where their package is? They call the contact center. Learn how one of the world's largest express shipping and logistics companies delivered a better customer experience and reduced costs with automated voice messages.
Credit card fraud is skyrocketing in the United States, with tens of millions of consumers impacted annually. Learn how a leading American bank stopped fraud in its tracks with a consumer verification and notification program.
In today's busy world, it's easy for customers to forget to refill their prescriptions. Learn how a national retail pharmacy chain took a proactive approach to prescription refills—and increased patient satisfaction in the process.
Bills and statements lay things out in black and white. But what if you could add a little color? Learn how NewWave Communications designed dynamic statements that drew customer attention to new offers.
Different dispatch centers shouldn't require different field service management software. Find out how one operator centralized field service operations and improved productivity across six time zones.
Six different company divisions shouldn't have six different statements for customers. Learn how one cable company was able to standardize their statements and campaigns for a better customer experience.