In January 2015, an alleged SIM Box fraudster was arrested in Ghana in possession of 21,232 SIM cards from one of the local operators. The activities of the fraudsters had led to a revenue loss of 33 million dollars within a five to seven month period. Could this be happening to you?
By transforming data into intelligence, CSPs can gain insights into key areas such as customer experience management, network optimization, usage trend analysis, revenue assurance and fraud management.
You offer multiple customer communication channels, but you only need one platform to manage them. Find out how you can deploy a centralized customer communication strategy with CSG Omnichannel Messaging.