White Papers

5 Tips for Leveraging Proactive Customer Care

Customers want you to communicate with them when, where and how they want. Discover how Proactive Customer Care (PCC) helps your organization improve the customer service experience--and secure long-term profitable relationships.

Profiting from the Internet of Things (IoT): Above and Beyond Connectivity

Communication service providers play a key role in the Internet of Things, providing the connectivity needed to make devices work. But there are additional revenue opportunities beyond that. Learn how CSPs can manage the data, devices, and services associated with IoT to move beyond connectivity and deliver convergent insights and enhanced value.

Future Networks – A Formula for Success?

This whitepaper looks at the arrival of 4G as the last detail of the next generation network topology and asks: can the market ever reach its full potential without a fully upgraded business support systems beneath it?

Moving to the Cloud Means Never Having to Say You’re Sorry

What business are you in? Are you in the business of running a contact center, or are you in the business of running your business? Get your head in the clouds and learn how a hosted cloud contact center puts the focus back on your business.