White Papers

CSG Briefing Paper IMS-VoLTE Mediation

IMS services like VoLTE will generate over $100 billion in revenue by 2020. Learn how next generation mediation can help you take advantage of IMS opportunities.

Why Use a Hosted IVR?

Don't spend all your time and money maintaining a legacy, on-premise IVR. This whitepaper explores how hosted IVRs surpass the performance of an on-premise solution—all at a lower cost.

5 Tips for Leveraging Proactive Customer Care

Customers want you to communicate with them when, where and how they want. Discover how Proactive Customer Care (PCC) helps your organization improve the customer service experience--and secure long-term profitable relationships.

Profiting from the Internet of Things (IoT): Above and Beyond Connectivity

Communication service providers play a key role in the Internet of Things, providing the connectivity needed to make devices work. But there are additional revenue opportunities beyond that. Learn how CSPs can manage the data, devices, and services associated with IoT to move beyond connectivity and deliver convergent insights and enhanced value.