Webinar Recording: Modernizing the Customer Experience


Technologies like connected vehicles and AI are driving change in the transportation industry. But there are also new digital engagement technologies transforming customer interactions, like conversational AI and journey orchestration. 

How can transportation executives deliver enhanced customer experiences using new technology? In this IBTTA webinar, CSG and other thought leaders discussed: 

  • The importance of proactive self-service in transportation interactions 
  • How to build a digital billing journey, from statements to SMS and beyond 
  • Real-world applications of conversational AI and its ROI 

Watch the whole webinar on-demand to learn how these technologies and more can be used to deliver modernized, end-to-end customer experiences.