Customer Care & Billing

Transactions Billing Solutions
CSG knows that in today’s market you need to reduce costs, simplify your operations, trial and launch new services quickly, and provide excellent customer service all at once. We have the solutions you need to optimize and monetize transactions and provide a seamless customer billing experience.

CSG has multiple solutions that enable all of your billing and revenue management needs. We have on-premise and cloud-based solutions to optimize and monetize transactions at every stage of the customer lifecycle creating a seamless experience.

Customer Care & Billing Solutions from CSG

Ascendon - Enable a spectrum of digital services to capture consumer mindshare and brand loyalty

Ascendon is our SaaS, cloud-based platform that enables comprehensive settlement capabilities (including hierarchies), order management to simplify complex ordering of traditional services and converged billing which enables any monetization model. With Ascendon’s nimble and agile digital business support systems you can radically reduce costs while quickly delivering all the functionality needed to compete in today’s digital world.

“The CSG Ascendon platform allows us to provision our clients’ solution on the network and provide global billing services with a great device management experience.”

Arrow Electronics

Advanced Convergent Platform (ACP) - Premier system for cable billing, customer care and business optimization

CSG Advanced Convergent Platform™ (ACP) is our proven solution for cable billing, customer care and business optimization.

At CSG we know seamless customer experience is critical to your business and ours. Let us help you exceed customer expectations with our proven customer and billing management platform, which supports the entire buying journey, from account setup, install and upgrade.

ACP’s pre-integrated approach to billing and revenue management gives you the flexibility to scale billing operations with ease. We’ll handle the heavy lifting of syncing all of your systems, so you can focus on satisfying customers and growing your business.

“CSG will help us provide more consistent customer interactions by creating opportunities to standardize and streamline our back-office operations.”

Comcast

Singleview -Real-time charging, billing and customer care solution for convergent markets

Over 70 leading wireline, wireless, IP carriers, and mobile virtual network operators (MVNOs) rely on CSG Singleview to deliver real-time charging and postpaid billing.

Singleview is a single solution for real-time rating, charging and billing, reducing costs and increasing consistency across your organization. Launch new services and scale quickly with a future-proofed architecture that grows with your business. Offer any pricing model and accept any type of payment, and maintain a unified view of the customer with pre-integrated customer management.

“Singleview allows us to offer the most innovative and exciting services to our customers”

Resources

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  • Pay TV Industry Experts Discuss Serving Today’s Customer
    Videos
  • Combatting Churn at The Pay TV Show
    Videos
  • CSG at The Pay TV Show 2018
    Videos
  • Streamlining Ongoing Compliance to GDPR
    1.1 MB | White Papers
  • CSG at Adaptive Spirit 2018
    Videos