Give your contact centers the direct access and immediate insight they need to provide superior customer service. CSG Singleview Customer Management is fully integrated with Singleview Convergent Billing to provide a single source of truth for all your critical customer data. A single database shared with billing provides a real-time, 360-degree view of your customers so you can provide an integrated customer experience.
Put all the relevant customer information in your representatives’ hands, helping them provide the best service possible and maximize sales opportunities. With centralized customer data, you’ll avoid the technical and business risks (and expense) associated with separate CRM and billing databases.
- Get a 360-degree view of the customer through a real-time, web-based interface
- Decrease call center average handle times, increasing customer satisfaction
- Reduce time to deploy with one-and-done installation
“We recognize CSG as a vital partner whose technology has delivered exceptional flexibility, and the integrated nature of the product has allowed us to develop new services, quickly, in a highly competitive market.” -Virgin Mobile Australia